Job Summary Our client is seeking an experienced Technical Support Engineer to provide expert-level remote and on-site support, collaborating closely with internal teams to ensure seamless pre- and post-sales technical operations, effective troubleshooting, and continuous customer satisfaction.
Key Responsibilities 1. Technical Support & Troubleshooting
Provide remote support for customers.
Diagnose and resolve hardware, software, or network issues.
Handle escalations from support teams.
2. Collaboration with Internal Teams
Work closely with sales, R&D, and product teams to align customer needs.
Provide feedback from customers to help improve products and services.
3. Pre-Sales / Post-Sales Support
Assist sales teams in technical discussions or product demonstrations.
Ensure smooth transition from sales to implementation.
